At Trufflio.com, your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect your personal data. By using our website, you agree to the terms outlined below.
Who We Are
Our website address is: https://trufflio.com. Trufflio is committed to protecting your privacy and providing transparency about how we handle your data. Trufflio is a trading name and trademark of POLARIS TECHNOLOGY LTD, a UK company registered at:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Information We Collect
- Personal Information: This includes your name, email address, phone number, billing/shipping address, and payment details when placing an order or creating an account.
- Comments: If you leave a comment, we collect the data from the comment form, your IP address, and browser user agent string to detect spam. An anonymised string of your email (a hash) may be sent to Gravatar to check if you use their service. Their privacy policy is available at https://automattic.com/privacy/. Approved comments may display your profile picture publicly.
- Media: If you upload images, ensure they don’t contain location data (EXIF GPS), as visitors can download and extract this information.
- Cookies and Tracking Data: Used for analytics, functionality, and personalised advertising. Specific uses include:
- Saving your name, email, and website when you leave a comment (for convenience, lasting one year).
- Temporary cookies for login checks, discarded after you close your browser.
- Login cookies that last two days, or two weeks if “Remember Me” is selected.
- Cookies set when editing or publishing content, lasting one day.
- Non-Personal Information: This includes your IP address, browser type, device information, and browsing activity on our site.
Embedded Content from Other Websites
Articles on our site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the original site and may collect data, use cookies, and monitor your interaction. Trufflio is not responsible for these third-party practices.
How We Use Your Data
We use your data to:
- Process orders and provide customer service.
- Improve your browsing experience through site analytics and personalised content.
- Respond to inquiries and manage accounts.
- Send promotional updates if you opt-in (you can unsubscribe anytime).
- Detect and prevent fraud or security threats.
Who We Share Your Data With
We do not sell your data. However, we may share it with:
- Service Providers: Payment processors, analytics providers, and email marketing tools.
- Automated Spam Detection: Visitor comments may be checked through third-party spam detection services.
- Legal Authorities: When required by law or to protect our rights.
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
- Comments: Retained indefinitely to automatically approve follow-ups without moderation.
- User Profiles: Registered users can view, edit, or delete their personal data (except usernames). Website administrators can also access and manage this data.
Your Rights Over Your Data
You have the right to:
- Request an exported file of the personal data we hold about you.
- Request deletion of your personal data (excluding information required for administrative, legal, or security purposes).
To exercise these rights, contact us via our Contact Form.
Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance user experience by saving preferences and login information.
- Analyse site traffic for continuous improvement.
- Provide personalised advertising.
You can manage or disable cookies through your browser settings. A cookie banner allows you to customise your preferences when visiting our site.
Where Your Data Is Stored
All personal data is stored securely within the UK and EU, in compliance with GDPR regulations.
Updates to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out via our Contact Form.